Terms & Conditions of Bookings
In order to book classes/workshops on our website, you are required to create an account which will contain personal and payment information. Opening an account with us will, automatically, add you to our mailing list. Simply send us an email quoting 'unsubscribe' to be removed from the list. By using the website you agree to submit information that is accurate and up-to-date. We recommended that you do not share your account details with anyone else and accept no liability for any losses or damages incurred as a result of your account details being shared. If you suspect that your account details have been compromised, you should contact us so that we can close the account.
You may terminate your account at any time. We reserve the right to terminate your account without giving reasons. If we do so however, you will be notified by email.
We do not disclose customer information to any third parties.Registered customers will be emailed by us from time to time, with news about the shop unless they opt out of this service.
Payments & Deposits
Course/workshop spaces cannot be held without payment in full or a deposit. You may reserve a place on a workshop/course by placing deposit equal to 50% of the total course/workshop fee or £50, whichever is greater. The full cost of the course/workshop should be paid before the workshop or course starts.
You have the right to cancel your booking at any time up to and including seven days before the course/workshop starts.
Cancellations By You
If you have to cancel your booking please notify us as soon as possible by telephone and confirm in writing/email. No refund will be given if you cancel within 7 days of the start of the course or workshop. If you are able to give us at 14 days (two weeks) notice that you need to cancel your booking, you may transfer your fee/deposit to another of our courses or send a friend in your place. However, if you would prefer a full refund, you must contact us in writing/email but not by telephone. You will receive a cheque from us or a credit will appear on your credit or debit card within thirty days.
No refunds can be made to those who fail to attend a course/workshop in part. We cannot be held financially responsible for situations that are out if our control. Should you miss a class during the duration of a course or workshop, you can arrange a "catch-up" class with a tutor - which you will need to pay for. However, this is only possible if our schedule allows.
Cancellations By Us
If we cancel your course, you can transfer to another course that is available. Any fee / deposit paid will be carried over to the new course of your choice. Alternatively, you can receive a full refund for any course fees / deposits paid. We reserve the right to cancel any course at short notice and in unusual circumstances. In such an event you will be notified as soon as possible.